Our aim is to provide an affordable assistance that will let you to achieve pain free mobility as quickly, gently and practically as possible.
Our ACC co-payment fees are as follow:
|$35 per treatment|
Other Staff Physios
|$25 per treatment|
Students, senior discount, and private consultation fees available on request.
You are welcome to have a friend or family member, or another staff member attend the physiotherapy session.
Please advise our receptionist if you have any cultural or other concerns
If you are unable to keep an appointment please contact Physio By Design as soon as possible.
We reserve the right to charge for missed appointments with cancellation of less than 24 hours notice period.
All fees are payable after each consultation.
All of our fees are based on appointments that are approximately 30 minutes long.
Extra charges will apply for patients wanting double sessions (45-60 minutes).
A. No, you can come directly to the clinic without a referral from your GP. Our physiotherapists will assess your injury and determine what treatment is appropriate. The clinic treats ACC claims and private clients, as well as private insurance claims. If your physiotherapist feels you need to see your GP then they will let you know on your first visit.
A. If you have an accident or injury, Accident Compensation Corporation (ACC) will pay for some of your treatment costs at Physio By Design. All clients will be required to pay a co-payment. An accident must be a sudden event or incident and you must remember when and where the accident happened. ACC will cover most work injuries, accidents at home and also sporting injuries. Our reception team or physiotherapist will fill out ACC forms when you come for your first visit. We can also refer you for an x-ray or ultrasound examination if necessary.
A. Yes. All clients will be required to pay a co-payment of $20 ($10 for senior citizens) per visit. This is due to the government altering its funding to ACC accredited clinics on the 15th November 2009. There are nominal charges for materials such as strapping tape, rehabilitation equipment (eg. exercise bands and pulleys) and loan items (eg. crutches).
A. Our clinic provides treatment for all types of claims including private claims where the client pays for their own visit. You may have private medical insurance or private insurance (through a work related injury). Our physiotherapists are happy to treat your injury regardless of whether you are paying for the treatment yourself, your insurance company is covering your treatment or you are covered through work insurance.
A. During your treatment at Physio By Design your privacy throughout your treatment is paramount. All your medical records are kept in confidence and you are able to access them if you wish. Your medical records will not be submitted to anyone without your permission.
If you have specific cultural needs or feel that your culture or religion warrants a different treatment approach, please do not hesitate to talk to your therapist or reception staff. We are more than happy to accommodate your needs so that you obtain the best treatment possible in an environment that makes you feel comfortable.
You have the right to have a support person present during your treatment or a chaperon if you wish. You have the right to a second opinion on your injury or pain. This can be from a senior physiotherapist, a specialist, or from an additional physiotherapist from another clinic. If you would like some more information on a second opinion please talk to your physiotherapist or reception staff.